Help
Help & Frequently Asked Questions
Answers for luthiers and music retailers. Search or jump to a section.
Trade Accounts
Trade Who can open a trade account?
We supply luthiers, workshops, and music retailers. If you’re new to trade purchasing, apply here.
Trade How quickly will my order ship once approved?
For in-stock items we typically dispatch within 48 hours (UK). You’ll receive tracking on dispatch. If anything is back-ordered we’ll confirm options with you.
Trade Which brands do you distribute?
Key brands include Warchal, CECILIA, Fiedler, Things4Strings, Belvelin, SmartStop, TotallyTagged, GelRest, plus instruments & bows. See brand pages for details.
Orders & Shipping
Shipping Which shipping services do you use?
We use reliable tracked services domestically and internationally. Service options will be confirmed when we process your order.
Shipping What happens if an item is out of stock?
We’ll let you know the ETA and offer alternatives where appropriate. You can split shipments or hold for complete delivery—your choice.
Warchal Strings — Care & Technical
Warchal How fast do strings settle after fitting?
Expect quick settling with a few retunings early on; full tonal development comes after some playing time. For synthetic cello strings, tune with the pegs (not fine tuners) during the initial settling period.
Warchal What’s the recommended way to clean strings?
Wipe strings with a clean, dry, lint-free cloth after playing. Avoid alcohol or abrasive methods that can damage windings.
Warchal Can certain E strings help reduce “whistling”?
Many players find that specific E string designs reduce whistling on susceptible instruments. Choice of E can also adjust brightness and feel—ask your luthier for instrument-specific advice.
Warchal Which set should I choose?
As a rough guide: Timbre is a versatile flagship set, Amber aims for gut-like warmth with modern stability, and Brilliant leans brighter and focused. Your luthier can help match a set to your instrument and repertoire, and you can always contact us for guidance.
Returns & Warranty
Returns Can I return strings that have been installed?
Installed strings can’t be resold as new. If there’s a fault, contact us with details—we’ll assess and advise next steps.
Warranty What’s covered under warranty?
Manufacturing defects are handled case-by-case with the brand. Share photos/notes and your order details so we can help quickly.
Still need help?
Contact How do I contact support?
Trade customers: email info@ardistribution.co.uk or use the contact form. Phone: +44 333 939 0101.
Guides & Resources
A growing hub of independent guidance for stringed instruments (violin, viola, cello) and practical brand support for our ranges. Ideal for luthiers, shops, and players.