Help & Frequently Asked Questions

We supply luthiers, workshops, and music retailers. If you’re new to trade purchasing, apply here.

For in-stock items we typically dispatch within 48 hours (UK). You’ll receive tracking on dispatch. If anything is back-ordered we’ll confirm options with you.

Key brands include Warchal, CECILIA, Fiedler, Things4Strings, Belvelin, SmartStop, TotallyTagged, GelRest, plus instruments & bows. See brand pages for details.

We use reliable tracked services domestically and internationally. Service options will be confirmed when we process your order.

We’ll let you know the ETA and offer alternatives where appropriate. You can split shipments or hold for complete delivery—your choice.

Expect quick settling with a few retunings early on; full tonal development comes after some playing time. For synthetic cello strings, tune with the pegs (not fine tuners) during the initial settling period.

Wipe strings with a clean, dry, lint-free cloth after playing. Avoid alcohol or abrasive methods that can damage windings.

Many players find that specific E string designs reduce whistling on susceptible instruments. Choice of E can also adjust brightness and feel—ask your luthier for instrument-specific advice.

As a rough guide: Timbre is a versatile flagship set, Amber aims for gut-like warmth with modern stability, and Brilliant leans brighter and focused. Your luthier can help match a set to your instrument and repertoire, and you can always contact us for guidance.

Installed strings can’t be resold as new. If there’s a fault, contact us with details—we’ll assess and advise next steps.

Manufacturing defects are handled case-by-case with the brand. Share photos/notes and your order details so we can help quickly.

Trade customers: email info@ardistribution.co.uk or use the contact form.